Refund & Cancellation Policy
Effective Date: 08 January 2026
At Liberops Digital (“we,” “our,” or “us”), we value transparency and professionalism in our business practices. This Refund & Cancellation Policy outlines the terms under which refunds, cancellations, and service terminations are handled for our digital marketing, web development, influencer marketing, and business management services.
By engaging with our services, you acknowledge and agree to this policy.
General Policy Overview
Due to the nature of digital services, consulting, and customized work, all sales are considered final unless otherwise stated in writing. Refunds and cancellations are handled strictly according to the terms outlined below.
Service Cancellation by Client
Clients may request cancellation of services by providing written notice via email.
Before Project Commencement
If cancellation is requested before any work has started, a partial refund may be issued after deducting administrative and processing fees.
After Project Commencement
Once work has started, no refunds will be issued for:
- Strategy development
- Campaign setup or execution
- Web development or design work
- Influencer outreach or onboarding
- Consultation, research, or planning
- Any completed work up to the cancellation date will be billable.
Monthly & Retainer-Based Services
For monthly or retainer-based services:
- Cancellation requests must be submitted at least 15–30 days in advance (as agreed in the contract)
- Services already rendered within the current billing cycle are non-refundable
- No refunds are issued for partially used service periods
Advertising & Third-Party Costs
Advertising budgets, platform fees, influencer payments, and third-party tool costs are non-refundable
We are not responsible for refunds issued by platforms such as Google, Meta, TikTok, LinkedIn, or influencers
Any prepaid third-party expenses will be deducted from refundable amounts (if applicable)
No Guarantee of Results
Refunds will not be issued due to:
- Dissatisfaction with campaign performance
- Lower-than-expected leads, sales, reach, or ROI
- Platform policy changes, algorithm updates, or account issues
- Digital marketing results depend on multiple external factors beyond our control.
Service Termination by Company
We reserve the right to suspend or terminate services without refund if:
- Payments are overdue
- Client violates our Terms of Services
- Client engages in unlawful, misleading, or unethical activities
- Required information or approvals are repeatedly delayed
Exceptional Circumstances
Refunds may be considered solely at our discretion in exceptional cases and must be requested in writing with valid justification. Approval of such requests is not guaranteed.
Refund Processing
- Approved refunds will be processed within 7–14 business days
- Refunds will be issued using the original payment method where possible
- Transaction fees, taxes, and administrative costs are non-refundable
Policy Updates
We reserve the right to modify or update this Refund & Cancellation Policy at any time. Updates will be posted on our website with a revised effective date.
Contact Information
For refund or cancellation requests, please contact us:
Company Name: Liberops Digital
Email: contact@liberops.com
Phone: +92 339 2761450
Address: 1st Floor, MDI, Pakistan Town, Multan