Client Communication Policy
Effective Date: 08 January 2026
At Liberops Digital (“we,” “our,” or “us”), clear and professional communication is essential to delivering high-quality digital marketing, web development, influencer marketing, and business management services. This Client Communication Policy defines how communication will be managed between our team and our clients to ensure efficiency, transparency, and accountability.
By engaging with our services, you agree to the terms outlined below.
Official Communication Channels
All official communication must be conducted through approved channels, including:
- Project management tools (if provided)
- Scheduled meetings or calls
Messages sent via personal numbers, social media, or unofficial platforms may not be considered formal or binding unless acknowledged in writing by us.
Response Time
- Standard response time is 24–48 business hours
- Urgent matters must be clearly marked and may be addressed sooner
- Communication outside business hours is not guaranteed unless agreed in advance
Business Hours
Our standard business hours are:
- 5 Days – Monday to Friday – 09:00 AM to 01:00 AM
Support, meetings, and updates are provided during business hours unless a separate support agreement exists.
Meetings & Calls
- Meetings are scheduled in advance
- Clients are expected to attend on time
- Missed or canceled meetings without prior notice may be counted as delivered sessions
Meeting summaries or action items may be shared in writing for clarity.
Approvals & Feedback
- Clients are responsible for providing timely approvals and feedback
- Delayed responses may impact timelines and performance
- Feedback must be consolidated and shared in a clear, actionable manner
Lack of response within the agreed timeframe may be considered approval.
Single Point of Contact
Clients are encouraged to assign a single authorized representative for communication and approvals. Conflicting instructions from multiple contacts may cause delays or errors for which we are not responsible.
Scope of Communication
Communication will be limited to:
- Agreed services and deliverables
- Project updates and performance reports
- Strategy discussions within the defined scope
Requests outside the agreed scope may require additional charges.
Professional Conduct
We expect all communication to be:
- Respectful and professional
- Free from harassment, abusive language, or unreasonable demands
We reserve the right to suspend communication or services if conduct violates professional standards.
Documentation & Record Keeping
- Written communication will be treated as official records
- Verbal instructions must be confirmed in writing
- We are not responsible for actions based on undocumented verbal requests
Emergency Communication
Emergency or after-hours support is available only if explicitly included in the service agreement. Otherwise, such requests will be addressed during normal business hours.
Policy Updates
We may update this Client Communication Policy as needed. Updated versions will be published on our website and will apply going forward.
Contact Information
For communication-related questions, please contact:
Company Name: Liberops Digital
Email: contact@liberops.com
Phone: +92 339 2761450
Address: 1st Floor, MDI, Pakistan Town, Multan